Refund policy
At The Grand Ideas, we want you to love every purchase you make. If you experience any issue with your order, we are here to help.
Returns
We accept returns within 30 days after your order has been delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be in its original packaging.
- You must contact us before sending any item back.
To request a return, please email us at:
irishmaemanlapaz@gmail.com
Please include:
- Order number
- Reason for return
- Photos/videos if the item is damaged or incorrect
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We may request photos or videos to verify the issue.
Once approved, we will provide:
- A replacement item, or
- A refund (depending on the situation)
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used, including:
- Intimate products
- Personal care items
- Products with broken seals
- Items that show signs of use
Gift cards and digital products are also non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The item has a confirmed manufacturing defect
We recommend using a trackable shipping service when returning items.
Refunds
Once your return is received and inspected, we will notify you about your refund status.
Approved refunds will be processed to your original payment method.
Please allow your bank or payment provider additional processing time.